Frequently Asked Questions

Welcome to Dharwala.com. Below are answers to some of the most commonly asked questions about our products, services, orders, and deliveries.

---

What is Dharwala.com?

Dharwala.com is a trusted online destination for scissors, shears, knives, sharpening services, and cutting tools. Our family has over 60 years of experience in sharpening and maintaining cutting instruments.

Do you deliver across India?

Yes, we deliver to most locations across India through reliable courier partners.

How long does delivery take?

Most orders are delivered within 3–7 business days depending on your location and product availability.

What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and other secure online payment methods.

Can I cancel my order?

Orders can be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible.

Do you offer returns and refunds?

Yes, eligible products can be returned according to our Return & Refund Policy. Please review the policy page for detailed information.

What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with photographs of the product and packaging. Our team will assist you promptly.

Do you provide scissor sharpening services?

Yes. Sharpening services are part of our family tradition and expertise. We provide professional sharpening solutions for scissors, shears, knives, and other cutting tools.

What types of scissors do you sell?

We offer tailoring scissors, barber scissors, salon shears, kitchen scissors and more.

How do I choose the right scissors?

Our experience allows us to guide customers toward the most suitable tool based on their profession and usage requirements. Feel free to contact us for recommendations.

Can I place bulk orders?

Yes. We welcome wholesale and bulk purchase inquiries from businesses, salons, tailoring units, workshops, and institutions.

Do I need an account to place an order?

You may browse products without an account. Creating an account helps you track orders, manage addresses, and access order history.

How can I contact customer support?

You can reach us through our Contact Us page, email, phone, or WhatsApp. We are always happy to assist you.

Why should I choose Dharwala?

With more than six decades of family expertise in sharpening and cutting tools, Dharwala combines practical knowledge, trusted service, quality products, and customer-focused support.